Help us keep you safe
We are working with our passengers to support safe air travel.
A range of hygiene measures are in place throughout the terminal to help keep our passengers safe, including increased cleaning and hand sanitiser available in several locations.
We are asking you for your help – and here’s what you can do:
- Wear a face mask in the terminal, in line with government directions
- Use online options to check in
- Check in on arrival, using the Check In Queensland app
- Don’t travel if you are sick
- Practise good personal hygiene
- Follow the markers in place throughout the terminal, physically distancing where practical
Flight information and changes
Please contact your airline or travel agent about flight bookings. Contact details can be found here.
To prevent the spread of COVID-19, the Federal Department of Health advises practising good hygiene and physical distancing ,including:
- Wash your hands often with soap and water
- Use alcohol-based hand sanitisers
- Avoid touching your eyes, nose and mouth
- Stay 1.5 metres away from other people whenever possible
Further information can be found here.
You should also follow Federal Department of Health advice for travellers.
COVID-19 restrictions in Queensland
From 1am Saturday 15 January 2022, domestic border restrictions for interstate travellers are no longer in place.
Information about COVID-19 restrictions in Queensland can be found on the Queensland Government website here. Details of COVID-19 hotspots declared by the Queensland Government can be found here, and requirements for close contacts and confirmed cases can be found here. The Queensland Government’s roadmap regarding domestic and international travel to Queensland can be viewed here.
Fully vaccinated international travellers will be able to enter Queensland without quarantining from 1am Saturday 22 January. Information relating to international travel is available on the Australian Government and Queensland Government websites.
Frequently Asked Questions
Q: How do I know if I can travel to Queensland?
Domestic border restrictions are no longer in place, and fully vaccinated international travellers are now able to enter Queensland without quarantining. For more information about travelling to Queensland, visit the Queensland Government website.
Q: What measures are you taking to ensure the safety of passengers?
We ask passengers to please remain mindful of COVID-19 management measures and in particular, the Queensland Government’s directive to wear a face mask in the terminal.
We continue to deliver a range of hygiene and communication measures to help keep our passengers safe. Increased cleaning continues, hand sanitisers are in place throughout the terminal, signage is installed to remind people to wear face masks and physically distance and regular announcements are being made.
Where there is the chance to use online and contactless systems for air travel, please do so. Most importantly, if you are feeling unwell, please do not travel.
Q: Are passengers required to wear face masks in the airport?
Yes. Please wear a face mask inside and around the airport terminal, as per the Queensland Government’s directions. For more, read here.
Q: Am I required to be vaccinated to enter the airport?
Based on Queensland Government rules, the vaccination requirement only applies to people dining in at food and beverage outlets in airports, or entering airline lounges. For more information about restrictions for unvaccinated people, visit the Queensland Government website.